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Forward-to-Phone: Stay in touch even when your office is out of reach by forwarding calls to your mobile device. Click to Dial: Save minutes every day by launching calls in the Aircall app with a single click. Ring on Speakers: Reduce your missed call rate by ensuring all inbound calls ring loud and clear in your workspace. Desktop Notifications: Get incoming call alerts sent to your screen and start the conversation by clicking the banner. Pause-Resume Recording: Keep your callers’ sensitive information secure by temporarily pausing call recording as needed. Call Recording: Review call recordings to help confirm details, monitor quality, and guide training sessions. Skill-Based Routing: Route calls to teammates grouped by shared skills like a linguistic or technical specialty. Time-Based Routing: Set team and/or individual working hours to assure calls are routed only to available employees. Queue Callback: Give callers the power to opt out of a waiting line and receive your outbound reply at a later time. Unlimited Concurrent Calls: Take or place as many calls as you would like–simultaneously–on the same phone number. Parallel Calls: Put your current conversation on hold and simultaneously start a separate call with a third party. Ring Groups: Route calls to teams grouped by location, language, skill, or any other trait you’d like. Call Queuing: Give inbound callers the option to remain in queue until one of your agents is available to talk. Real-Time Modifications: Toggle your system settings at any time, including adding new numbers or users in a single click. Call Commenting & Assignment: Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list. #Aircall down archive
Shared Call Inbox: Get a complete perspective of calls that require a follow-up and archive old assignments as you go.Warm Transfer: Give your teammates the option to quickly speak to one another before transferring a live call.Shared Contacts: Create and share selected contacts with your team so everyone can follow the conversation.Virtual call center: Find all your numbers and your users in one place, even if they’re all over the globe.Blacklist Numbers: Eliminate spam callers and bots so you can focus more on the conversations your business cares about.
Extensions: Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.Interactive Voice Response (IVR): Set up a smart directory that automatically guides callers to the correct team on their first try.Call Routing: Direct calls to the correct teammates every time by customizing distribution and ring rules.Voicemail: Record, upload, or write the script for a customized message to greet callers when you’re away.
Business Hours: Set customized schedules to confirm exactly when each of your numbers are available to receive calls. Call Conferencing: Make it a collaborative conversation by hosting a total of up to five people on the same live call.
International Numbers: Claim local numbers for your business in 100+ countries–even if your team works a continent away.
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Toll-Free Numbers: Instantly create toll-free numbers in your local area code or any country in which your business operates. The features of Aircall can be broken down into varying categories: Phone System The Aircall App Marketplace allows integrations with popular tools such as Hubspot, Salesforce, and Zendesk, in order to connect all your call information with your CRM and help desk ticket software. #Aircall down software
Aircall is a cloud-based call center software for teams looking to connect to other tools.